Excite Cats Guarantee: Excite Cats strives to keep you totally fulfilled and gratified, which is why we offer a 60-day, money back guarantee. If at any point after using the product and your cat condition has not improved, you are protected by the highest standard 100% money-back guarantee. If after 60 days of use, you are unhappy and would like a refund, here’s exactly what to do:
- Contact the Excite Cats team by calling 017-6129811 Monday through Friday between the hours of 10:00am and 9:00pm Malaysia Time. We will gladly provide you with our return address, so as not to waste any materials, and a return confirmation number. This is an easy and effortless process.
- Return the empty canister, the Excite Cats invoice that received, the confirmation number you have been assigned and show us proof you have at least used the product for four(4) times without positive results.
- It is your obligation to pay the return postage, and we do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes. Note: We must receive the canister within 60 days from the date of original purchase for the refund to be valid.
- We will refund your entire order, excluding shipping costs, as long as all bottles purchased are returned.
These guidelines were created to keep you satisfied, while at the same time ensuring we can continue to provide a quality product to other happy customers for years to come. Returning Excite Cats products without complying with our policy will unfortunately deem your transaction non-refundable.
After complying with the steps above, please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund.