Refund & Return Policy for Excite Cats – Professional Cattery

At Excite Cats – Professional Cattery, we are dedicated to offering high-quality pet wellness products to support the health and happiness of your pets. Our goal is to ensure your complete satisfaction with our products and services. The following policy outlines the terms for refunds and returns for our products.

Money Back Guarantee Products

We stand behind the effectiveness of our products, and for this reason, we offer a 60-day money-back guarantee on specific products. The products eligible for this guarantee are:

  • Fungus Killer
  • Furrify Cat Mix

To qualify for a refund under our money-back guarantee, please note the following conditions:

  1. Return of Empty Container: You must return the empty bottle or canister of the product to us. This is to ensure that the product was used as directed.
  2. Refund Amount: The refund will be processed after deducting the original shipping cost incurred to send the product to you. This ensures that we can continue to offer this guarantee to all our customers.
  3. 60-Day Limit: The request for a refund under the money-back guarantee must be made within 60 days of purchase. We encourage you to try the product as soon as possible to experience its benefits within this timeframe.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at excitepet@gmail.com or call us at +60176129811. Please provide your order number and the reason for the return.
  2. Return Authorization: Our team will provide you with a Return Authorization number and instructions on how to return the product to us.
  3. Shipping the Product: You are responsible for shipping costs to return the product. We recommend using a trackable shipping service to ensure the product reaches us.
  4. Processing Time: Please allow up to 14 days for us to process your return and issue a refund.

Exclusions and Limitations

  • Products purchased from unauthorized retailers or websites are not eligible for returns or refunds.
  • Products damaged due to improper use or storage will not be eligible for refunds or exchanges.

Contact Us

If you have any questions or need further clarification about our Refund & Return Policy, please don’t hesitate to contact us. We’re here to support you and ensure your pets enjoy the full benefits of our wellness products.

Thank you for choosing Excite Cats – Professional Cattery for your pet’s wellness needs.

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